Refund policy

Refunds

Refunds will only be accepted if they are requested prior to your order status changing to ‘Processing’, Once the order has begun processing and is due for dispatch a refund is not available. Please note the time for an order to enter a ‘Processing’ state will depend on the day, and volume of orders pending.

Returns

Purchases from the James Cosmetics website may be returned up to 30 days from confirmed delivery if the product is unused, unopened and in a form that could be resold. The refund will be made to the original form of payment, and cannot be amended. Returned products will be refunded, however postage is non-refundable.

Missing, damaged or defective products must be reported within 30 days of delivery to the James Cosmetics email support team, including a description of the issue. These products will be replaced at no additional cost.

For more information or to report an issue please email help@jamescosmetics.com