Shipping policy

Shipping

Various shipping options are available including express, and tracked.

Standard shipping does not include tracking.

If a product is returned to James Cosmetics, or not received due to customer error including incorrect postage details, refused deliveries or similar are to be rectified at the customers expense. This includes an additional fee for re-delivery.

If a product is returned to James Cosmetics, and the customer does not wish to pay for re-delivery, the product cost will be refunded not inclusive of any postage fees.

Australian Shipping

Standard shipping in Australia will take 3 - 5 business days.

Express shipping in Australia will take 1 - 2 business days depending on region.

International Shipping

Standard international shipping will take 7 – 14 business days depending on region and customs clearance.

Express international shipping will take 4 to 7 business days depending on region and customs clearance.